Every day, Mrs. Hart and her young son wave goodbye as their dad heads out the door with his mask on. They are thankful for his paycheck, however the family already struggled to make ends meet before Mrs. Hart was laid off during the coronavirus crisis. Each day, they grew increasingly worried as they waited for relief from stimulus or unemployment checks… but neither came as their fridge began to run low on food.

That is when they decided to call the Coronavirus Response Hotline. Their case manager helped the family navigate the unemployment system, helped them identify local food distrubution sites and directed them to call their bank for an update on the stimulus check. While the families immediate needs were met, their United Way case manager continues to monitor their case for potential resources that may be a suitible fit.